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Refund Policy

At altmate.co, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our platform.

Eligibility for Refunds

You may be eligible for a refund if:

  • You experience technical issues that prevent you from using the purchased service, and these issues cannot be resolved by our support team.
  • You accidentally purchased the wrong plan or package and notify us within 7 days of purchase.
  • The service provided does not meet the description or fails to deliver the promised features.

Please Note:

  • Refund requests must be submitted within 14 days of the purchase date.
  • Refunds are not available for services that have already been used extensively (e.g., processing a significant portion of the images included in your plan).

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • Change of mind after extensive use of the service.
  • Inability to use the service due to user-related issues (e.g., not meeting technical requirements).
  • Discounts, promotional offers, or trial versions are non-refundable.

How to Request a Refund

To request a refund:

  • Contact our support team at support@altmate.co with your order details, including the purchase receipt or transaction ID.
  • Provide a detailed explanation of the issue and the reason for requesting a refund.
  • Our team will review your request within 5-7 business days and notify you of the outcome.

Processing Refunds

If your refund request is approved:

  • The refund will be processed to your original payment method within 7–14 business days.
  • Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Last Modified: 5/1/2024